FAQ

How do I install the PRO plugin?

  1. Log in to your account.
  2. Click on Orders.
  3. Click the View button in the actions Column next to the relevant order.
  4. Under downloads click the link with the latest version to download the zip file.
  5. Go to your admin dashboard > Plugins > Add new
  6. Click upload plugin, and select the zip file you just downloaded.
  7. Activate the PRO plugin.
  8. Deactivate the free version of the plugin.
  9. (Optional) Uninstall the free version of the plugin.
  10. (Optional) If you would like to receive automatic updates, go to Contact > Conditional Fields and enter your license key.

Where can I find my license key?

  1. Log in to your account.
  2. Click on Orders.
  3. Click the View button in the actions Column next to the relevant order.
  4. Your license key should be displayed here. If not, please contact me at jules@bdwm.be and I will generate a new license key for you.

How do I create an account?

An account is automatically created for you after purchasing a plugin.
Your username is the e-mail address you entered during check-out.
If you did not receive your password, or if you forgot it, you can create a new password.

How do I cancel my subscription?

  1. Log in to your account.
  2. Click on Subscriptions.
  3. Click the Cancel button.

Why can’t I update the plugin?

Although you have entered the exact valid license key correctly, sometimes the automatic update doesn’t work. Most of the time, this is caused by WP auto-update caching.
Fix: visit the update page: wp-admin/update-core.php
and click check for new updates, and then try to update the plugin from this page.